Privacy Policy & Legal Information

Privacy Policy
Scott Duff & Co collects and processes personal information, or personal data, relating to its clients to enable us to carry out your requests which will ordinarily be to represent you and carry out your legal work. This personal information may be held by the Company on paper or in electronic format.

Scott Duff & Co are committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. The purpose of our privacy notice is to make you aware of how and why we will collect and use your personal information both during and after our service. We are required under the GDPR to notify you of the information contained in our privacy notice.

For clients of this firm, you should read this notice alongside our general terms and conditions. This notice does not apply to any websites that may have a link to ours.

Please click here to view our full Privacy Policy
Website Privacy Policy
Our website does not store or capture personal information. We do however record and store your personal information if you supply it to us by email, letter, telephone or personally. You are not obliged to provide us with such information if you do not wish to do so.

Scott Duff & Co. will use any personal information that you may provide to us solely for the purposes of marketing, administration and for the provision of Legal Services. We will not provide your information to any third party. We will apply the rules of confidentiality as set out in the Law Society’s Guide to Professional Conduct of Solicitors. We are however subject to the law as set out in the Proceeds of Crime Act 2002 which, on occasions, may override such duty of confidentiality.
Complaints
We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please in the first instance contact the fee earner dealing with your matter. If that does not resolve the problem to your satisfaction, or if you would prefer not to speak to the fee earner, then please contact our Client Care Director, Mr Steven Marsh by telephone on 01768 865551, by email at steven.marsh@scottduff.co.uk or in writing to 40 King Street, Penrith Cumbria CA11 7AY
When doing so please explain what your problem is and who is handling your case.

We do have a procedure in place which details how we handle complaints which is available via the link below.

It is important that you immediately raise any concerns you may have with us, as we would not wish to think that you have any reason to be unhappy with the service given.

Our work for you is governed by the Solicitors Code of Conduct and you can obtain a copy of the Code and the Solicitors Handbook from the Solicitors Regulation Authority via their website www.sra.org.uk

If you have a complaint about our bill there may also be a right for you to challenge or complain about our bill by making a complaint to the Legal Ombudsman and/or by applying to the Court for an assessment of our bill under Section 70, 71 and 72 of the Solicitors Act 1974.

Please click here to view our full Complaints Procedure
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